Privacy Policy

1. Information We Collect

Depending on how you interact with HKDUB Coaching, we may collect:

Personal Information

• First and last name
• Email address
• Phone number
• Information submitted through contact forms, coaching applications, surveys, and questionnaires
• Appointment bookings and communication preferences

Coaching-Related Information

When you apply for or participate in coaching, you may voluntarily provide information about your fitness goals, lifestyle, nutrition habits, exercise history, stress, sleep, or other wellness-related topics.

Some of this information may be considered sensitive personal information under applicable privacy laws. We use it only for the purposes described in this policy and subject to applicable consent requirements.

Payment Information

When you purchase a coaching program, digital product, or other paid service, your payment may be processed through our checkout platform and its connected third-party payment providers.

Payment details are handled by the applicable payment processor. We do not intentionally collect or store complete payment card numbers directly on our website.

We may retain transaction-related information, such as purchase details, payment status, and billing records, for order administration, customer support, and accounting purposes.

[TO CONFIRM]Verify the payment processor connected to GoHighLevel and confirm how payment and transaction information is stored before final approval.

Website and Technical Information

We may collect technical information, such as:

• IP address
• Browser and device information
• Pages visited and website interactions
• Referral sources
• Cookies and similar tracking technologies

[TO CONFIRM]Verify which analytics tools, advertising pixels, and cookies are currently active.

2. How We Use Your Information

We may use the information we collect to:

• Respond to questions and inquiries
• Deliver requested guides and educational resources
• Review coaching applications
• Schedule and manage appointments
• Provide coaching services and customer support
• Process purchases and administer orders
• Send appointment confirmations, reminders, and service-related updates
• Send marketing communications where permitted
• Improve our website, services, and client experience
• Maintain records and comply with legal obligations

We do not use personal information for purposes that are materially different from those described here without providing any notice or consent required by law.

3. Email and SMS Communications

When you provide your contact information, we may communicate with you by email or text message according to the preferences and permissions you provide.

Communications may include:

• Requested resources and information
• Appointment confirmations and reminders
• Coaching application updates
• Service-related communications
• Promotional messages, where you have provided any consent required by law

Marketing SMS Consent

Where required, HKDUB Coaching obtains your express consent before sending automated promotional text messages.

Consent to receive marketing text messages is not a condition of purchasing any goods or services.

Message frequency may vary. Message and data rates may apply.

You can opt out of marketing text messages at any time by replying STOP. You can unsubscribe from marketing emails using the unsubscribe link included in our emails.

[TO CONFIRM]Verify SMS consent language, STOP and HELP functionality, sending numbers, and applicable messaging compliance requirements.

4. How We Share Information

We may share information with service providers that help us operate our business, including providers of:

• Customer relationship management and automation systems, including GoHighLevel
• Appointment scheduling
• Email and SMS delivery
• Website hosting and forms
• Payment processing
• Analytics and advertising, where applicable
• Coaching administration and client management

These providers may process information on our behalf or under their own privacy terms, depending on the service.

We may also disclose information when required by law, to protect legal rights, or as part of a lawful business transaction.

We do not sell personal information in exchange for money.

[TO CONFIRM]Review whether any analytics, advertising pixels, or targeted advertising activities require additional privacy disclosures or opt-out options under applicable laws.

Mobile Information: We do not share mobile phone numbers or SMS consent information with third parties or affiliates for their own marketing or promotional purposes. Information may be shared with service providers solely to support delivery of our communications.

5. Cookies and Website Tracking

Our website may use cookies and similar technologies to support website functionality, understand how visitors interact with our content, and improve our services and marketing.

Depending on the tools enabled, these technologies may collect information about your browser, device, and interactions with our website.

You can manage certain cookie preferences through your browser settings or through any cookie controls we provide.

Where required by applicable law, we will request consent before using nonessential cookies or similar tracking technologies.

[TO CONFIRM]Verify active cookies, Google Analytics, Meta Pixel, and whether a cookie consent banner or additional privacy controls are required.

6. Data Security

We take reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, or disclosure.

However, no internet-based system can guarantee complete security.

7. Data Retention

We retain personal information for as long as reasonably necessary to provide services, maintain appropriate business records, comply with legal obligations, resolve disputes, and enforce agreements.

Retention periods may vary depending on the information and the reason it was collected.

[TO CONFIRM]Establish and document retention and deletion practices for leads, coaching applications, active clients, and inactive contacts.

8. Your Privacy Choices and Rights

Depending on where you live and applicable law, you may have rights to:

• Request access to personal information
• Request correction of inaccurate information
• Request deletion of eligible information
• Withdraw certain consents
• Opt out of marketing communications
• Exercise other privacy rights provided by applicable law

To submit a privacy request, email [email protected].

We may need to verify your identity before completing a request. Some information may be retained when required or permitted by law.

9. Health and Wellness Information

HKDUB Coaching provides fitness, nutrition, and wellness education and coaching.

Information shared through coaching applications or client communications may include personal wellness details.

We use this information to evaluate coaching needs, personalize services, and communicate with clients as appropriate.

HKDUB Coaching does not represent that its website or ordinary coaching communications are subject to HIPAA protections unless a particular service is legally covered.

Please avoid sending highly sensitive medical information through general website forms or unsecured communication channels unless specifically requested through an appropriate process.

10. Third-Party Websites and Services

Our website may link to external websites, scheduling platforms, payment processors, social media services, or other third-party tools.

We are not responsible for the privacy practices of independently operated third-party websites.

We encourage you to review their privacy policies.

11. Children's Privacy

Our website and coaching services are intended for adults.

We do not knowingly collect personal information directly from children under 13 through our public website.

If we learn that such information has been collected without appropriate authorization, we will take steps to address it in accordance with applicable law.

[TO CONFIRM]Minimum age requirement for coaching clients and website purchases.

12. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our services, technology, or legal obligations.

The updated version will be posted on this page with a revised effective date.

13. Contact Information

For questions about this Privacy Policy or your personal information, contact:

[TO CONFIRM]Full mailing address, including ZIP code, and whether this is the approved public business address.